Westin Kierland Villas – Scottsdale, Arizona – Review

Last Memorial Day weekend we stayed at the Westin Kierland Villas in Scottsdale, Arizona for 3 nights on a quick long weekend getaway from San Antonio, a short 2-hour flight. This property is an all-villas resort that goes for 20,000 SPG points per night, but I was able to book it for only 15,000 thanks to a promotional 25% off coupon I received from SPG which was valid for both award and paid stays. So instead of 60,000 SPG points I was able to book 3 nights for a total of 45,000 points, which was a substantial points savings.

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If you’re planning visiting this property and you are flying into Phoenix, you should rent a car.  The resort is in Scottsdale and is about a 20-mile drive from the airport.

Before traveling I emailed the hotel’s General Manager directly and explained that we were celebrating my birthday and asked about the possibility of getting upgraded to a premium villa, which is still one bedroom, but is a little larger, has more windows, and overall is more comfortable than the standard one-bedroom villa. While this property doesn’t provide standard amenities to elites and I’m only a Gold member with SPG, the hotel’s GM was gracious enough to ask the front desk staff to upgrade us upon arrival if there were any available premium villas, and even though we got in pretty late at night, I was pleasantly surprised when we arrived and the front desk staff told us that the GM had personally instructed them to upgrade us and take good care of us on our birthday weekend. I love it when hotels go the extra mile to make guests welcome, and this hotel’s staff did not disappoint.

Check in:

Check in was a bit glitchy as their reservation computer was down for a few minutes.  The clerk promptly apologized, fixed the issue quickly and got us under way. The clerk gave us a property map and explained all the features of the resort, how to get around, and also gave us instructions on how to find our room. When you arrive, I recommend you use the temporary check in parking spots and leave the bags in your car until you figure out where you’re staying and then drive the car to the building they assign. The resort isn’t too large to walk around, but it is a different story when you’re dragging bags around.

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The lobby is beautiful and has a good balance of light. The decorations were very nice as well.

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Finding the room was a bit difficult, as our villa was on the first floor but the number started with a “2”, so we took a roundtrip elevator ride to nowhere and ended up back on the first floor, but eventually found our villa.

Room:

While we did get upgraded, and more importantly, we got upgraded for free, the only available premium villa was an ADA (handicap) enabled room. I usually stay away from ADA rooms, as I don’t find them as comfortable for someone who doesn’t need them and it keeps them free for someone who really does. I was a little weary about the room layout, but was pleasantly surprised and glad we took the upgrade. The cabinets were a little lower and the room had a walk-in shower, but otherwise, it was perfect, had a great layout, and it was huge.

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The room features were very similar to the ones SPG has at the Westin Princeville Kauai, where we stayed back in 2012 during our trip to Hawaii. You can see our review of that property here.

The bed was very comfortable, and the bedroom had two large windows which provided plenty of light. The closet had a bit of a strange layout, with two small closets (one of them with a small safe) and the TV in the middle.

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The villas are fully equipped, so all you need to bring is food if you want to cook your own food. There are a couple of Safeway supermarkets just west of the hotel, so we got breakfast supplies such as eggs, bacon, bread, butter, milk and cereal, etc. so we could make breakfast in the morning and save some money. The kitchen has all cooking utensils, pots and pans, toaster, silverware, dishes and glasses, blender, stove and microwave, full size fridge, and anything else you can think about. There is a washer and dryer as well.

Westin-KierlandWestin-KierlandWestin-Kierland The villas have plenty of seating space, with a personal chair, a lounge chair and a sofa bed where two people can sleep comfortably. The dining room table sat 6 people, so it was very spacious for us. There is a fireplace which we did not need to use. Each villa has a sliding door with a fully furnished balcony, although the standard villas the balcony access is through the bedroom, and the premium villas have access through the living room. Our balcony faced the pool, which was nice except that during the day the pool has music that is loud enough to cause a problem if you’re planning on napping, so keep that in mind if you like to take daytime naps and if so, request a villa away from the pool traffic.

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The bathroom was very spacious, with a double sink, shower, whirlpool, and Westin’s signature heavenly bathrobes, although I did not like the fabric on these particular robes. The bathroom has a door leading to the living room and another door leading to the bedroom, so on a family of 4 everyone has easy access to the bathroom without having to go through the bedroom.

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Keep in mind that these are villas that are fully equipped, so in this property you don’t have standard daily housekeeping. You get weekly housekeeping service included if you’re staying longer than a week, and a mid-week room refresh of towels, change of linens, etc. Anything else they can also do for an additional fee.

Hotel amenities:

There are a couple of pools at the resort (one for adults), a fitness center, a business center with 3 computers and a printer, and a small market where you can buy some snacks, sandwiches and other food.

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The gym had plenty of machines and free weights, although I did notice that it didn’t have a lot of floor space and if you are the type who likes to do floor exercises you might be in the way. The gym was empty when I went though, so that could very well not be an issue. I guess everyone was out relaxing at the time!

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The only difference I noticed between this resort and the Westin Princeville in Kauai is that the market at the Kauai property also sells food for you to buy and cook, such as steaks, fish, etc, while the one in Scottsdale doesn’t sell such items, and it may very well be because there are plenty of supermarkets in the area, so it probably doesn’t make economic sense for them to sell those items. They do provide a service where for a nominal fee they can stock your villa in advance with any food you might need. Just contact the hotel in advance and they will take care of it.

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The service was really impressive. The staff even sent us some chocolates and handwritten birthday note for me and my dad for our birthdays (my dad and I share the same birthday). Very impressive!

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Guests staying at the villas also have access to the Westin Kierland Resort next door, which is accessible via a nice and short 7-10 minute walk, or by use of the free shuttle between the two properties. We spent a lot of time at the resort, which is where all the action is happening, as the villas are built more for relaxing than anything else. You can read my review of the resort on this post.

We are not golfers, but there is also plenty of golf action to go around, including a driving range.

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Overall impression:

We simply loved the villas and can’t wait to go back. The staff here goes out of their way to make your stay very enjoyable, and the facilities are impressive and the environment very conducive to relaxing and lowering the stresses of the real world. We definitely recommend a stay here if you’re planning to visit the area, and you really should.

In a later post I will review the pool, restaurant and other areas of the Westin Kierland Resort next door, which is the one we used the most during our stay. I will also review a couple of the attractions we visited during our stay in the town, which I was really impressed with.

Have you stayed either at the villas or the resort in Scottsdale? If so, we would love to read your comments below so that our readers can benefit from your input.

 

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