Hotel Tambo del Inka Resort and Spa, Valle Sagrado, Peru – Review

We stayed at Tambo del Inka for two nights around our trip to Machu Picchu and I have to say this is one of the most incredible stays I’ve ever had in any hotel. The service was impeccable and always over the top, and the hotel was actually rated the #3 hotel in the entire country by TripAdvisor during the time of our stay. We booked the two nights at 10,000 SPG points per night, since we had booked prior to SPG’s category adjustments a couple of months ago.

Getting there:

The hotel is located in Urubamba, which is a little over 2 hours by train to Machu Picchu and also about 1.5 hours drive time from Cusco, which is where most people fly into in their trek to Machu Picchu. If you’re planning on staying here, instead of hiring a cab, I strongly recommend booking an all-day tour leaving from Cusco and visiting the major attractions in the Sacred Valley, and then getting dropped off at the hotel while the tour gets back to Cusco. We found a great tour for 70 Peruvian soles per person, which is about $27, which even included a great lunch buffet. It’s by far the best use of your money, and cheaper than just wasting money on a cab.

Tambo-del-inka-entrance

Tambo-del-inka-hotel

Main entrance

Tambo-del-inka-hotel

Check-in:

The check-in was impressive. You don’t stand in line at a front desk waiting to be helped. They walk you over to some great comfortable couches and they bring you complimentary beverages while the check-in staff brings you all the documents and forms including your room key while you sit comfortably sipping on a “mate de coca” tea (great for altitude sickness) or any other refreshment you’d like. The staff is incredibly friendly, welcoming and respectful. Very impressive.

Main lobby

Main lobby

The room:

Being a Gold member, we got an enhanced room at check-in. The room was beautiful and the bed was one of the best I’ve ever slept on.

Tambo-del-inka-room

Tambo-del-inka-room

Tambo-del-inka-bathroom

Tambo-del-inka-bathroom

Tambo-del-inka-room

View from our room

The hotel has a restaurant and a bar. The restaurant starts serving breakfast at 5:30 a.m. since many guests take the early train to Machu Picchu. The breakfast buffet was nothing short of spectacular. We also had dinner and the quality of the food was amazing. It’s on the pricey side but there aren’t many hotels nowadays where you can actually have a great meal and even better service, as lots of them taste like “hotel food”. This hotel even has a garden on premises where they actually grow many of the vegetables and fruits served at the restaurant. Again, impressive.

Tambo-del-inka-restaurant

Breakfast buffet

Breakfast buffet

Best french toast I've ever had

Best french toast I’ve ever had

Amenities:

There is wifi for a charge in the rooms, but we received it free of charge thanks to our Gold status. They have a heated pool, half indoors and half outdoors, and a spa that looks like a hotel in and out of itself, with tons of massage and sauna rooms. On the day of our checkout we went through an entire hour and 20 minutes of a hydro massage treatment for the equivalent of about $45. They also have a gym right by the spa, although you won’t be in much mood to use it due to the high altitude as you’ll already be getting enough exercise as it is.

Tambo-del-inka-pool

Tambo-del-inka-spa

The hotel also has its own train stop inside the complex, and the train will take you all the way to Machu Picchu. It is very convenient and even though it’s a little more than the trains from nearby towns, you won’t regret using it.

Train station inside the hotel

Train station inside the hotel

The service:

The trademark of this hotel in my opinion is the service and quality of the staff, who go out of their way to make your stay an unforgettable experience. Every single person who sees you walking by greets you, smiles, and wishes you a great day. When we took the train to Machu Picchu, our concierge personally walked us to the hotel train station (about 5 minute walk within the complex), and when we returned there was a hotel employee waiting at the station to personally walk us back. The restaurant staff even packed a lunch for us in this bag for our day trip to Machu Picchu!

Our lunch

Our lunch

We were sort of on a run to get to Machu Picchu and left the room somewhat messy, and when we went back to the hotel not only had housekeeping done our room, but they had put all our shoes on the closet neatly organized, carefully and neatly rearranged all our clothes and personal items on the sink, and left us handwritten notes checking to see how our stay was going, telling us about the weather forecast for the next day, and many other seemingly minor but thoughtful details.

The staff is also friendly and helpful, but they also master the art of balancing between being available and giving you your own space. Each time we dialed zero someone picked up right away, and either met our request on the spot or had someone call back within a few minutes with an answer to our questions. The staff at this property really excel and go above and beyond. Every single one of them. Very impressive.

The verdict:

If you ever go to Peru, particularly Machu Picchu, and you really should, this is hands down the best hotel you can ever stay at. You will not be disappointed. The only thing we were disappointed about was having booked only 2 nights here. We could have used 3 or 4. And yes, we actually covered Machu Picchu quickly in about 2 hours and paid an upcharge on an earlier train back so we could get back to the property earlier and enjoy it even longer.

 

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6 Responses to Hotel Tambo del Inka Resort and Spa, Valle Sagrado, Peru – Review

  1. HansGolden says:

    What did the packed lunch cost?

    • travelguys says:

      Hans, I honestly do not remember, but there isn’t a “packed lunch” kit per se for the trip, not that I’m aware of anyway. We just told them to please pack a couple of ham and cheese sandwiches after we were done with breakfast without even looking at the menu. I just thought the presentation and them getting them ready for us to carry on our trip was a nice personal touch.

  2. Eddy says:

    Hi there. May I ask what is the all-day tour that you booked when you arrived in Cusco?

    • travelguys says:

      Eddy, unfortunately I do not remember the name of the company as we paid cash, but if you have 30 min to an hour to walk around the different hotels, there are tour companies all over the place, and you just have to specify for them what you want. Any tour that goes to Ollantaytambo which is past Tambo del Inka has to go through the hotel both ways, so you just tell them before hand that this is what you want. I can also recommend a tour guide who was just a stand up guy, very friendly, honest, cheap, funny, and very knowledgeable, and he’s a descendant of the Inkas and speaks Quechua, their native tongue. We only communicated with him in Spanish, so I honestly don’t know if he speaks English, but he might be able to recommend someone who does if this is an issue. He gave us a private tour for a very cheap price and also took us to the airport on the last day. If you’re interested please email us at travelguys@freetravelguys.com and I’ll get you his information.

  3. Nancy says:

    I had heard that you must book a tour of Machu Pichu, well in advance. Did you do this, and if so what tour did you use? Thank you so much! BTW, love your description your Peruvian trip!

    • travelguys says:

      Nancy, no need to book a tour in advance. You can find any private guide to take you there and there are also tours readily available even on the same day. Of course, it doesn’t hurt to do your research and book in advance to avoid unnecessary surprises.

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