Park Hyatt Sydney Opera House Deluxe – Review

Last May during our trip to Australia we spent 4 nights in Sydney, and I decided that we couldn’t pass up the opportunity of staying at one of Hyatt’s Crown Jewels; the Park Hyatt Sydney.

The hotel is a Category 7, Hyatt’s highest category, so the cost is 30,000 points per night. It consistently goes for at least $600-$700 on a good day, but generally is in the $1,000 per night ballpark, making it a great value for using points for a free stay. For our 4 nights, I booked three of them for 90,000 points and used a free night certificate good for any Hyatt hotel in the world, which Hyatt had awarded to all Diamond elites during the transition to the new World of Hyatt program.

The hotel has a great location and it was a quick train ride from the airport to the Circular Quay station and then a 10-15 minute walk. Pizza in Motion has a great write up on how to get there from the airport using public transportation. If you’re walking in Sydney, it’s easy to spot from anywhere. Just look for the Sydney Harbour Bridge.

The hotel is frequented by many celebrities, most recently including Pippa Middleton shortly after our stay for her honeymoon, in the honeymoon suite somewhere above our room. We didn’t spot any during our short stay and we didn’t ask either since that stuff doesn’t really do anything for me, though I must confess I was somehow secretly hoping to run into Alec Baldwin in the hallway, but I digress…

We arrived at the hotel at around 9:30 p.m. And we were quickly walked to our room, which is where we did the check-in, consistent with the process they followed during our stay at the Park Hyatt Tokyo.

Since it was late at night, I took some pictures of the hotel main entrance and lobby during the following morning:

Deluxe Opera House room:

Due to my Hyatt Globalist status they upgraded us to a beautiful Opera House Deluxe suite facing of course Sydney’s iconic Opera House. This is prime hotel location, at the end of the hotel where the building curves around, which gives you much better privacy and unobstructed views.

The hallways were adorned with a typical Park Hyatt theme.

Our room number was 111. The room decor and features were very typical of a Park Hyatt, with very sober and elegant tones and decoration, and very similar in layout to one of Hyatt’s flagship properties, the Grand Hyatt Hong Kong, which we visited last year. Jodie, the front desk clerk who checked us in, I believe said that the hotel is owned by the same group as the Grand Hyatt Hong Kong, which would in part explain the similar designs.

The bathroom featured a soaking tub, double sink and a glass shower. It had blinds which you could close down with a switch for privacy, or raise to give the room a much more open feel.

The shower had a rain shower plate and a handheld shower, and the water pressure was excellent.

The bathroom drawers had every possible essential you could imagine.

The toilet was in a separate small washroom at the end of the hallway, which is very convenient and keeps one person from tying up the entire bathroom if you’re traveling with someone else. It featured a Japanese toilet, which are awesome, although this one wasn’t heated as far as I could tell.

The toiletries were Le Labo Bergamote 22, which my wife really likes and are super expensive. She may or may not have taken some extras home.

As with many other high end Hyatt hotels there was a Nespresso machine with free pods, and the minibar was well stocked, although we never consume anything in it given the overpriced items. There was also a kettle for hot water, silverware and napkins.

The room had the usual bathrobes and slippers, iron, safe and three closets.

On the table there was a fruit plate and a personalized handwritten note from the hotel’s General Manager wishing me a happy birthday, which I had told them I was celebrating in advance.

After we checked out the room we left the best for last and went into the balcony, opened the doors and just stared at the Opera House for a long time soaking in the view. What a majestic building.

The room has blackout curtains which are controlled electronically, and so are all light fixtures. Just as with many other modern hotels overseas, the Privacy and Service signs are electronic, which I really appreciate. No falling door signs each time you open and close the front door, which is always aggravating.

The room featured two balconies, one small step out balcony by the bed, and a larger balcony with two chairs and a table by the seating area. I took better pictures when it was daylight the next day. I’ve never had a better view while having my morning coffee.

Walking up to this view each morning was priceless.

A few days before our trip I had sent the Concierge team via email a photo of our 2-year old son and asked them if they could frame it and put it on our room before our arrival as a surprise for my wife, and they totally delivered. The photo was sitting there when we walked into the room. My wife loved the personalized gesture. We could tell this would be a great stay.

The Dining Room:

The hotel’s main restaurant is called The Dining Room and it’s on the first floor.

Globalist members get complimentary full breakfast, which includes the buffet and one hot item from the menu.

The buffet is more than enough to fill you up for most of the day, but we also wanted to try out a different item from the menu each day.

Throughout our stay we tried items such as the Eggs Benedict, grilled salmon, French toast, fried eggs with chorizo and ham, and grilled avocado on a grilled sourdough.

All items were excellent, and so was the buffet. The muesli was particularly tasty. The service was impeccable each morning.

The coffee was great, and we had quite a number of espressos and cappuccinos each morning while enjoying the view.

The concierge team recommended the restaurant for dinner as well, because we wanted to try kangaroo meat while in Australia. The restaurant gets busy at night and non-guests frequent it as well, so reservations are recommended. The kangaroo was served as an appetizer and made tartare-style, served with a quail egg. My wife ordered the barramundi and we shared to try both.

Their kangaroo meat is done with a beets sauce concept. We felt that the beets flavor overwhelmed the taste of the meat, so we didn’t really experienced the true meat flavor. If you are looking to eat kangaroo only once, I wouldn’t recommend it this way (we tried it a couple of days later at the Meat & Wine Company on a kabob and really loved it). The fish was excellent, and so were the side dishes we tried. We skipped dessert, since the concierge team had sent up a happy birthday dessert to our room along with a cheese and fruit tray and a bottle of wine and a box of chocolates.

Amenities:

This is a luxury and relatively intimate hotel, so its footprint is very small. There is a spa and a gym, but we did not visit either. There is a heated pool and a hot tub on the rooftop, with a decent view of the Opera House.

We meant to use the pool, but we just couldn’t find the time with so many things we had planned to do in the city.

The business center is on the first floor, and I used it a couple of times to back up my camera pictures, knowing I would have to check it in at Abu Dhabi on the way home due to the electronics ban.

The internet speed was blazing fast, and so was the wifi speed in our room.

Concierge team:

If you ever have a chance of staying at this hotel, be sure to take full advantage of their concierge team. They are truly the best at what they do. Jonathan and Robbie met with us each morning and helped us plan our day, recommended restaurants and attractions, gave us maps and directions for how to get there, gave us local coupons, and followed up with us on our return to see how our day had gone. They were really a pleasure to chat with, and I couldn’t help but notice Les Clefs d’Or (translated keys of gold) pinned to Jonathan’s jacket, which is your best telling cue that a concierge is considered among the best in the world.

Overall impression:

This was really a remarkable stay and one we will never forget. To go along with the concierge team, the rest of the staff was amazing. They were well polished, attentive, helpful and a real pleasure to interact with. The accommodations were top notch, the view was incredible, and the food was of excellent quality. Location is great. While a paid hotel night at this hotel is above my pay grade, Hyatt points are what really made our stay possible, and I really recommend a stay there if your travels take you through Sydney.

 

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